With a smart meter, you know how much electricity you use every half hour.

Step 1 of 6

Press “Register”.

If you don't have an account yet, press “Register” on the portal's page.

• 1Press “Register” to open a new account.

Step 2 of 6

Step 3 of 6

Open the DSO's email.

Once you press “NEXT”, you receive an email from noreply@eac.com.cy. Open it and press the “link”.

• 1This message means the DSO has sent you an email.
• 2Press the “link” in the email.

Step 4 of 6

Step 5 of 6

Enter the code you received by SMS.

The DSO sends a code by SMS to the mobile registered on the electricity account. The code expires in 1:30, a minute and a half, so enter it in the “SMS code” field and press “CONFIRM PHONE”. If it doesn't arrive, wait for the countdown to finish and ask for a new code.

• 1The code goes to the mobile ending in these 4 digits.
• 2You have 1:30 to enter the code.

Step 6 of 6

Your account is active.

From now on you sign in from the page in Step 1 with your email and password.

• 1You're done and can now sign in.

Step 1 of 5

Choose your service point.

Sign in with your email and password, then press the service point you want in the list on the left.

• 1The list of all your service points.
• 2Press the service point you want.

Step 2 of 5

See the meter number and when it was installed.

The “INFO” tab shows your meter's number. If you have a smart meter, go further down to “Meter History”. The “Installation Date” shows when it was installed.

If you see half-hourly readings in the DSO portal, your meter records every half hour. From what we have seen, your meter is a smart meter if its number has seven digits and starts with 12 or higher. If you are in doubt, call the DSO on 1800.

• 1Your meter's number.
• 2When the smart meter was installed.

Step 3 of 5

Open the “CONSUMPTION/PRODUCTION” tab.

Press the “CONSUMPTION/PRODUCTION” tab, which opens with a chart of the last month.

• 1Press the “CONSUMPTION/PRODUCTION” tab.

Step 4 of 5

Choose the days and the half-hourly readings.

In “From” and “To” choose the days you want to see, for example just yesterday or the whole period since the smart meter was installed. Under “Measurement channel” choose “KWH-30MIN-LP-IMP”, which shows how many kilowatt hours you used from the grid each half hour. If you have solar panels, “KWH-30MIN-LP-EXP” shows how many you sent to the grid.

• 1Choose the days in “From” and “To”.
• 2Choose “KWH-30MIN-LP-IMP” for half-hourly consumption.

Step 5 of 5

Press “SEARCH”.

Once you press “SEARCH”, the chart and the table below it show your consumption every half hour. If you chose a long period, the data takes a few seconds to load. The chart and the table show when you use electricity.

• 1Press “SEARCH”.
• 2Your consumption every half hour.
• 3The table with half-hourly values.

Step 1 of 3

Open the “REPORTS” tab.

On the same service point, press the “REPORTS” tab, where “From” and “To” already cover the last 12 months. If the smart meter was installed more recently, enter the day it was installed in “From”, as you found it in Step 2 of Part 2.

• 1Press the “REPORTS” tab.
• 2Check the dates in “From” and “To”.

Step 2 of 3

Download the “Readings/Consumption Report (XLSX)”.

Press the third link, “Readings/Consumption Report (XLSX)”, and an Excel file downloads to your computer.

• 1Press “Readings/Consumption Report (XLSX)”.

Step 3 of 3

Open the file in the tool.

Drag the file into the box beside this text, or tap the box and choose the file from your device. On a phone the box is further down, and you tap it. Your report appears straight away.